Terms of service

Terms & Conditions

Last updated: September 27, 2026

Overview

Welcome to Lumira Beauty. "We," "us," and "our" refer to Lumira Beauty L.L.C-FZ. We operate this store and website (the "Services") to provide you with a curated beauty and wellness shopping experience. Lumira Beauty is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with our Privacy Policy and Return & Refund Policy, describe your rights and responsibilities when using the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

Section 1 — Access and Account

By using the Services, you represent that you are at least 18 years of age (or the age of majority in your home jurisdiction). To purchase from us, you may be asked to provide your email, billing, payment, and shipping information, which you confirm is accurate and complete. You are solely responsible for your account credentials and all activity under your account.

Section 2 — Reselling, Product Authenticity & No Medical Advice

Lumira Beauty operates as a curated reseller of trusted global and regional beauty, skincare, haircare, and wellness brands. We work directly with brands and authorized distributors to ensure every product is authentic.

We make every effort to accurately represent our products, including ingredient highlights and usage instructions, but colors and appearance may vary depending on your screen. Product descriptions are subject to change at any time.

No Medical Advice: While we collaborate with aesthetic dermatologists to provide education-led content, all information on this site is for general informational purposes only and does not replace professional medical or pharmacological advice. If you have a medical condition, are pregnant or breastfeeding, or are taking medication, consult a healthcare professional before using any supplement or skincare product purchased through our Services.

Section 3 — Orders

Placing an order is an offer to purchase; it is not accepted until we confirm it, and payment must be received first. Review your order carefully — cancellation may not be possible once accepted. If we decline, change, or cancel an order, we'll notify you via the contact details provided at checkout.

Purchases are subject to return or exchange solely in accordance with our Return & Refund Policy. You confirm that your purchases are for personal use, not for commercial resale or export.

Section 4 — Prices, Billing & VAT

Prices are listed in AED and are inclusive/exclusive of UAE VAT as indicated at checkout (5% VAT applies per UAE Federal Tax Authority regulations). Prices, discounts, and promotions may change without notice; the price charged is the one in effect when your order is placed, as confirmed in your order confirmation email. Shipping, customs, or import charges are additional unless stated otherwise.

You confirm that your payment information is accurate, that you're authorized to use the payment method provided, and that you will honor all charges at posted prices.

Section 5 — Shipping & Delivery

We currently deliver within the United Arab Emirates. Delivery times shown at checkout are estimates only. We are not liable for delays caused by couriers, customs, or events beyond our control. Risk of loss passes to you once the product is handed to the carrier.

Section 6 — Intellectual Property

The Services — including our name, logo, brand assets, text, images, and product content — are owned by Lumira Beauty L.L.C-FZ, its affiliates, or licensors, and are protected under UAE and applicable international copyright, trademark, and intellectual property laws.

You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works from any content on the Services without our prior written consent. Shopify's name, logo, and related marks are the property of Shopify. All other trademarks belong to their respective owners.

Section 7 — Optional Tools & Third-Party Links

We may provide access to third-party tools or links to third-party websites, which we don't control, monitor, or endorse. Use of any such tools or sites is at your own risk, and we bear no liability for your interactions with them.

Section 8 — Relationship with Shopify

[Note: Shopify requires this section be kept as-is.] Lumira Beauty is powered by Shopify, which enables us to provide the Services. Any sales you make in our store are made directly with Lumira Beauty. Shopify is not responsible for any aspect of sales between you and Lumira Beauty, and you release Shopify and its affiliates from claims arising from your purchases with us.

Section 9 — Privacy

Personal information collected through the Services is handled per our Privacy Policy. Certain information may also be processed by Shopify under its own Privacy Policy, since the Services are hosted on Shopify's platform.

Section 10 — Feedback

If you submit reviews, suggestions, or other feedback, you grant us a perpetual, worldwide, royalty-free license to use it for any purpose, including commercial use. You confirm your feedback is your own, doesn't violate any third-party rights, and isn't unlawful, defamatory, or malicious.

Section 11 — Errors & Corrections

We may occasionally have typographical errors, pricing mistakes, or omissions in product listings. We reserve the right to correct these and to cancel affected orders, even after submission, without prior notice.

Section 12 — Prohibited Uses

You agree not to use the Services unlawfully, to infringe on our or others' rights, to transmit malicious code, to scrape or extract data using automated tools, or to interfere with our security measures. We may suspend or terminate your account at our discretion for violations.

Section 13 — AI Agents

If you use, enable, or deploy an AI agent or automated tool to access or interact with our Services, that agent must clearly identify itself as such in its requests (e.g. including "Agent/[agent name]" in its user-agent string), must not disguise itself as a human user or bypass anti-bot measures, and must respect any request from us that it stop accessing the Services.

Section 14 — Termination

We may terminate this agreement or your access to the Services at our discretion, without notice. You remain liable for amounts due up to the termination date. Sections that by their nature should survive termination (Intellectual Property, Feedback, Disclaimers, Liability, Indemnification, Governing Law, etc.) will continue to apply.

Section 15 — Disclaimer of Warranties

The Services and products are provided "as is" and "as available." We don't warrant that the Services will be uninterrupted, secure, or error-free. Nothing in this section limits any right or remedy you're entitled to under UAE Federal Law No. 15 of 2020 on Consumer Protection, which cannot be excluded by agreement.

Section 16 — Limitation of Liability

To the fullest extent permitted under UAE law, Lumira Beauty, its officers, employees, affiliates, and service providers (including Shopify) will not be liable for indirect, incidental, or consequential damages arising from your use of the Services or products purchased through them. This limitation does not apply where liability cannot lawfully be excluded under UAE Federal Law No. 15 of 2020 on Consumer Protection or other mandatory UAE law — including liability for defective products, personal injury, or fraud.

Section 17 — Indemnification

You agree to indemnify and hold harmless Lumira Beauty, Shopify, and our respective affiliates from claims, damages, or liabilities arising from your breach of these Terms, violation of law or third-party rights, or misuse of the Services.

Section 18 — Severability & Waiver

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions continue in full effect. Our failure to enforce any right doesn't waive that right.

Section 19 — Assignment

You may not transfer or assign these Terms without our written consent. We may transfer or assign these Terms without notice to you.

Section 20 — Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of Dubai, without prejudice to any mandatory consumer-protection rights or dispute-resolution avenues available to you under UAE law (including the Ministry of Economy's consumer complaint process).

Section 21 — Changes to These Terms

We may update these Terms at any time by posting changes to this page. Material changes will be notified as required by applicable law. Continued use of the Services after changes are posted constitutes your acceptance.

Section 22 — Contact Information

Questions about these Terms should be directed to:

Lumira Beauty L.L.C-FZ
Trade License No. 2541841.01, Meydan Free Zone
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: connect@lumirabeauty.ae