Refund policy
Lumira Beauty L.L.C-FZ ("Lumira Beauty," "we," "our," or "us") wants you to feel confident in every purchase. This policy explains when returns, exchanges, and refunds are available for orders placed through lumirabeauty.ae, in accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations.
Hygiene & Consumable Products
Due to the nature of our products — including dietary supplements, cosmetics, skincare, and personal care items — we cannot accept returns or exchanges on any product that has been opened, used, unsealed, or tampered with. This applies to all items in our Health & Wellness, Face Care, Body Care, and Haircare categories, including but not limited to Especially Belklair, Revurss, and Revurss Plus.
This policy protects every customer, since an opened supplement or cosmetic product cannot be safely resold once its seal is broken.
When You Can Return or Get a Refund
Regardless of the above, you are always entitled to a return, replacement, or refund if:
- The item arrives damaged, defective, or contaminated
- You received the wrong item
- The product is expired upon arrival
- The item does not match what was described on our site
To request this, contact our support team within 48 hours of delivery with your order number and photos of the issue where applicable, via [connect@lumirabeauty.ae] or through our Contact Us page.
Unopened Product Returns
If a product is unopened, unused, and in its original packaging, you may request a return within 14 days of delivery. Once we receive and inspect the returned item, we will notify you of the approval status of your refund.
- Approved refunds are issued to your original payment method within 7 business days.
- Original shipping fees are non-refundable unless the return is due to our error.
- Return shipping costs are the customer's responsibility unless the item was defective, damaged, or incorrect.
How to Start a Return
- Email [connect@lumirabeauty.ae] with your order number and reason for return.
- Our team will confirm eligibility and provide return instructions.
- Ship the item back in its original, unopened packaging.
- Once received and inspected, we'll process your refund or exchange.
Non-Returnable Items
- Opened or used supplements, cosmetics, or personal care products
- Products purchased on final sale or clearance (if applicable)
- Gift cards
Order Cancellations
Orders can be cancelled free of charge before they are shipped. Once an order has shipped, our standard return process above applies.
Contact Us
Lumira Beauty L.L.C-FZ
Trade License No. 2541841.01, Meydan Free Zone
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: connect@lumirabeauty.ae
This policy is governed by the laws of the United Arab Emirates. Nothing in this policy limits any right you have under UAE Federal Law No. 15 of 2020 on Consumer Protection that cannot be waived by agreement.