Shipping policy

Shipping Policy

Last updated: September 27, 2026

Delivery Area

We currently provide delivery services within the United Arab Emirates only. We are exploring expanded shipping zones to serve the wider GCC region in the future.

Shipping Zones, Rates & Delivery Times

Specific shipping rates and estimated delivery timelines are calculated at checkout based on our established shipping zones (e.g. Dubai, Northern Emirates, and other areas across the UAE). The exact rate and timeframe for your order will be shown before you complete your purchase.

Order Processing

Orders are typically processed within 1–2 business days of being placed. Once your order has shipped, you'll receive a confirmation email with tracking details where available.

Delivery Estimates

All delivery times provided at checkout are estimates only and are not guaranteed. Delays caused by couriers, customs processing, weather, or other events outside our control are not our responsibility, though we'll do our best to keep you informed if your order is delayed.

Payment on Delivery

If you've chosen Cash on Delivery (COD) as your payment method, please have the exact amount ready for our delivery partner at the time of drop-off.

Risk of Loss

Once your order has been handed to our delivery partner, risk of loss or damage in transit passes to the courier until delivered to you. If your order arrives damaged, please contact us within 48 hours of delivery so we can help resolve it — see our Return & Refund Policy for details.

Incorrect Address

Please double-check your shipping address at checkout. We're not responsible for delayed or failed deliveries resulting from an incorrect or incomplete address provided at the time of order. Additional delivery attempts may incur extra charges.

Order Tracking

Once your order ships, you'll receive tracking information via email so you can follow its progress to delivery.

Questions About Your Order

For any shipping questions or delivery concerns, contact us at:

Lumira Beauty L.L.C-FZ
Trade License No. 2541841.01, Meydan Free Zone
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: connect@lumirabeauty.ae